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Terms of Service
Last updated: 02.01.2026
Welcome to Luna Rosa. These Terms of Service (“Terms”) govern your use of our website and the purchase of products from us. By accessing our website or placing an order, you agree to be bound by these Terms.
1. General Information
Luna Rosa operates as an online retailer offering non-prescription wellness and lifestyle products. All purchases are subject to availability and acceptance of payment.
We reserve the right to update or modify these Terms at any time. Any changes will be effective immediately upon posting on this page.
2. Eligibility
By using this website, you confirm that:
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You are at least 18 years old, or
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You have permission from a parent or legal guardian
You agree to provide accurate, current, and complete information when placing an order.
3. Products & Descriptions
We make every effort to ensure that product descriptions, images, and pricing are accurate. However, minor variations may occur.
Our products are non-prescription wellness and personal care items and are not intended to diagnose, treat, cure, or prevent any medical condition.
4. Orders & Payments
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All prices are shown in the applicable currency and include applicable taxes unless stated otherwise
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Payments are processed securely at checkout
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We reserve the right to refuse or cancel any order at our discretion, including suspected fraud or unauthorized transactions
Once an order is confirmed, you will receive an order confirmation email.
5. Shipping & Delivery
Orders are shipped through trusted third-party fulfillment partners. Estimated delivery times are provided for guidance only and may vary due to factors beyond our control.
We are not responsible for delays caused by customs, carriers, or incorrect shipping information provided by the customer.
6. Returns & Refunds
Our Return & Refund Policy forms part of these Terms. Please review it carefully before making a purchase.
Refunds are issued only in accordance with our stated policy.
7. Chargebacks & Disputes
Customers are encouraged to contact our support team before opening a chargeback or payment dispute. We aim to resolve issues quickly and fairly.
Unauthorized chargebacks may result in account restrictions or refusal of future orders.
8. Intellectual Property
All content on this website, including text, images, logos, and design elements, is the property of Luna Rosa and may not be copied, reproduced, or used without prior written permission.
9. Limitation of Liability
To the fullest extent permitted by law, Luna Rosa shall not be liable for any indirect, incidental, or consequential damages arising from the use of our website or products.
Our total liability shall not exceed the amount paid for the product in question.
10. Privacy
Your use of this website is also governed by our Privacy Policy, which explains how we collect and use personal information.
11. Governing Law
These Terms shall be governed and interpreted in accordance with the laws of the country in which the business is registered, without regard to conflict of law principles.
12. Contact Information
If you have any questions about these Terms, please contact us: