Widerrufsrecht
At Luna Rosa, customer satisfaction is important to us. If you are not fully satisfied with your purchase, we’re here to help.
Returns
You have 14 days from the date you receive your order to request a return.
To be eligible for a return:
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The item must be unused, unopened, and in its original packaging
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The item must be in the same condition as received
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Proof of purchase (order number or receipt) is required
For hygiene and safety reasons, opened or used personal care products cannot be returned, unless the item arrived damaged or defective.
How to Request a Return
To initiate a return, please contact our support team at:
Email: support@lunarosa.shop
Please include:
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Your order number
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The reason for the return
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Photos (if the item is damaged or incorrect)
Our team will provide return instructions once your request is approved.
Customers are responsible for return shipping costs unless the item is defective or incorrect.
Refunds
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
If approved:
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Refunds will be processed to your original payment method
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Processing time: 3–7 business days
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Your bank or payment provider may take additional time to post the refund
Original shipping fees are non-refundable, except in cases of defective or incorrect items.
Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery with clear photos. We will arrange a replacement or refund at no additional cost.
Late or Missing Refunds
If you haven’t received a refund yet:
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Check your bank or PayPal account again
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Contact your payment provider
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If the issue persists, contact us at support@lunarosa.shop
Contact Us
If you have any questions about returns or refunds, please reach out to us: