Versand
At Luna Rosa, we aim to deliver your order as quickly and reliably as possible.
Order Processing
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Orders are processed within 1–3 business days after payment confirmation
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Orders placed on weekends or public holidays are processed on the next business day
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Once your order is shipped, you will receive a confirmation email with tracking information
Shipping & Delivery
We ship orders using trusted third-party logistics and fulfillment partners.
Estimated delivery times:
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EU & UK: 5–12 business days
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Other regions: 7–15 business days
Delivery times are estimates and may vary due to carrier delays, customs clearance, or other factors outside our control.
Shipping Costs
Shipping costs are calculated at checkout and displayed before payment is completed.
Tracking Information
All orders include tracking, which will be sent to you by email once your order has been dispatched.
Please allow up to 48 hours for tracking information to become active.
Incorrect or Incomplete Address
Customers are responsible for providing accurate shipping details.
If an order is returned due to an incorrect or incomplete address, we may need to charge a reshipping fee.
Lost or Delayed Shipments
If your order has not arrived within the estimated delivery time, please contact us at:
We will investigate the issue and work with our shipping partners to resolve it as quickly as possible.
Customs & Duties
International orders may be subject to customs fees, duties, or taxes depending on your country’s regulations. These charges are the responsibility of the customer.
Contact Us
If you have any questions regarding shipping, feel free to reach out to us: